Refund Policy
Last Updated: March 19, 2025
Introduction
At Tanvir Newaz, we are committed to providing high-quality digital marketing services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions for refunds on our services.
By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.
Service-Specific Refund Policies
SEO Services
Due to the nature of SEO work, which involves significant upfront research, analysis, and implementation, we offer a limited refund policy for our SEO services:
- Keyword Research & Analysis ($300): Eligible for a 50% refund if requested within 3 days of delivery, provided no implementation has begun based on our recommendations.
- Monthly SEO Package ($500/month): No refunds for the current month once work has begun. You may cancel future months with 15 days' notice.
Website Design Services
For our Custom Website Design services ($1,500), the following refund policy applies:
- 100% refund if canceled before any work begins
- 75% refund if canceled after initial consultation but before design work begins
- 50% refund if canceled after design mockups are delivered but before development begins
- No refund once development has begun
Other Services
For all other services, including ad management, content creation, and consulting:
- Full refund if canceled before work begins
- Prorated refund based on the percentage of work completed if canceled during the project
- No refund once the project is completed and delivered
Satisfaction Guarantee
We stand behind the quality of our work. If you are not satisfied with the services provided, please contact us within 7 days of delivery to discuss your concerns. We will work with you to address any issues and may offer one of the following remedies at our discretion:
- Revisions to the delivered work
- Additional services at no extra cost
- Partial refund
- Full refund (in exceptional circumstances)
Refund Process
To request a refund, please contact us at tnewaz84@gmail.com with the following information:
- Your name and contact information
- Date of purchase
- Service purchased
- Reason for refund request
- Any relevant documentation or details
We will review your request and respond within 3 business days. If approved, refunds will be processed using the original payment method and may take 5-10 business days to appear on your statement, depending on your financial institution.
Exceptions
No refunds will be issued in the following circumstances:
- Services that have been fully delivered and accepted
- Requests made outside the specified refund timeframes
- Failure to provide necessary information or cooperation required to complete the services
- Dissatisfaction with results due to factors outside our control (e.g., algorithm changes, market conditions)
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the revised Refund Policy.
Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
Email: tnewaz84@gmail.com
Phone: +1-201-292-4983